1. PREAMBLE
Masvingo RDC’s Clients Service Charter is derived from an inclusive clients’ consultative process and is responsible to the Masvingo RDC strategic Plan and Departmental functions.  The Charter hopes to bring to reality the Vision, Mission, Mandate and Core Values 

2. VISION 
 A socio-economic thriving community by 2030 

3.MISSION  
To provide and facilitate social economic services to the community  

4. CORE VALUES
Honesty
Integrity
Professionalism
Accountability
Transparency 

5. DEPARTMENTS IN THE ORGANIZATION 
Technical Services Finance Social Services Spatial Planning and Land Use Management HRD and Administration Audit Environmental Management and Agriculture Procurement Management Unit   

6. CLIENTS 
  Residents and ratepayers, Business Community, Differently abled Persons, legal firms, Audit Firms, Employees, Councillors and stakeholders.

7. CLIENTS’ RIGHTS
 Access to quality council services Access to relevant information related to operations of Masvingo RDC Right to seek redress Right to participation on governance issues
 
8. CLIENTS OBLIGATIONS TO COUNCIL
 Protect the environment Pay for council services rendered Contribute to the development of Masvingo RDC Abide by Masvingo RDC By-laws